FAQ's

✨ Where are you based?
AleaSilk orders are processed and shipped from our facility in New York

✨ How long will my order take to arrive?
Standard shipping is FREE and typically arrives in [5-11] business days. Please allow [1–2] business days for processing. Orders placed on Friday or over the weekend are processed the next business day (excluding holidays).

✨ Which days do you ship?
We ship Monday through Friday, excluding holidays.

✨ How do I track my order?
You'll get an email confirming your order right away, and a shipping confirmation with your tracking number as soon as it's on its way. Track it anytime from that email.

✨ What if it's not for me?
Every AleaSilk comes with a 30-day money-back guarantee — send it back for a full refund, no forms, no hoops, no questions.

✨ Questions? Reach us at
contact@aleasilk.com 

(More product FAQs are on our product page.)